You should always be able to count on the utilities that you receive with your drives. That has always been and remains the case with OWC and NewerTech drives. We want to make sure that the user experience is as positive as can be, and that’s not accomplished by trying to lock you in with a bunch of proprietary software. Our new included utilities and instructions for hard drives and SSDs use Apple standards and non-proprietary methods to support the formatting and installation of your drive, and to make sure that upgrades and installations are as trouble-free as possible.
As you may have heard, some Western Digital and LaCie customers found the down side of proprietary software during recent OS X Mavericks upgrades. Customers that set up their drives with the software and instructions from those companies found that after the OS update, their drives were reported as empty devices. Our best practices notes always state that you should backup everything before an upgrade, but we work very hard to make sure that it’s only in an exceptional case that you’ll need to rely on your backups.
I hope similar guidance was provided to these folks, as it’s clear that having a drive full of important documents pre-upgrade turn to an empty drive in need of low-level disk recovery is probably not the experience that was anticipated.
The good news for OWC customers is that our philosophy of following Apple’s standards and best practices in creating our new included drive utilities and instructions means that an OS upgrade with OWC drives gets you the new features and performance – without the drama.