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OWC: Where Service Never Sleeps

Monday, January 18th, 2010 | Author:

late-nightWell, perhaps “Where Service Sleeps in Shifts” would be a more accurate title. In fact, there’s an excellent chance that if you are reading this post during daylight hours, I’m asleep right now!

As OWC blog readers may remember, we recently extended our Live Chat hours to 24/7, and I’ve been part of the team covering the late night/early morning shift. It didn’t take our customers long to catch on to the extended hours, and I’ve been able to assist people with issues ranging from memory upgrades to order alteration and everywhere in between, all at times when live customer service is unavailable at other online retailers.

Aside from night owls here in the US, the people that benefit most from our 24/7 Live Chat service are our international customers. Problem with a PowerBook in Perth? Wondering about your wireless adapter’s warranty in Wales? Mulling over maxing out the memory of your Mac mini in Munich? Just pop over to macsales.com and we’ll steer you in the right direction, no matter what time it is! No longer do you need to stay up until all hours of the night to get in touch with a real person. We’re here, slugging down coffee from our favorite local source , listening to OWC Radio, and ready to serve you with the OWC Difference.

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