On a Saturday a couple of weekends ago, we got an email from a customer trying to find out if they could go from the stock 4GB on the Mid 2009 iMacs to 12GB. Like we would with any customer inquiry, we answered quickly that same weekend day (yes, those iMacs support 12.0 GB configurations) and he not only wound up purchasing from us, but also offered us a little tech help too.
You see, the customer in question happened to be from the WordPress Help Center – folks who support the software the OWC Blog runs on. As it turned out, there were some simple improvements we could make and continue to make so the OWC blog can offer you the best experience. Thanks to his helpful advice, we’re all good to go ready to bring you more info, insights, and the occasional entertainment.
While we’d be among the first to say “doing the right thing” has it own rewards, sometimes you get to experience a little instant karma as a benefit. Not only did we get a new customer, we’re able to continue our mission of serving you in the highest manner possible.
As good a place as any to post a compliment where it will be seen, even if a little OT. I too have been a customer for some years; the relationship was “cemented,” oddly perhaps, when a replacement battery that I bought from OWC for my 2nd-generation iPod bulged and killed it. OWC didn’t hesitate at all to refund my money for the battery, and to offer a very fair “weregild” for the dead iPod; I’ve had much bigger hassles over much smaller dollar amounts from other companies. Since then, if an item I need is available from OWC, I don’t even bother shopping elsewhere for it. (I’m loving the speedup from the SSD I just bought from you for my MacBook!)
Actually, I’ve been a customer for years, which is why it occurred to me to look into how I could help y’all for once.