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We’re so dedicated, even our shipments try their hardest.

Tuesday, March 29th, 2011 | Author:

In the three years that I have been an OWC Customer Service Representative, I have seen many… unusual… situations. I’ve heard about things like dogs eating hard drives, ex-spouses holding packages hostage and people backing their cars over their computers in the driveway. Nothing really shocks me anymore.

I got a call the other day from a gentleman that lives in Michigan and he started the conversation by saying, “Are you sitting down? I have something shocking to tell you.”

When a conversation begins like this, you never really know what you’re going to get. Considering all I’ve heard, however, I was expecting a good story, but likely nothing I hadn’t heard before.

Then the customer said, “I received an order today… from 2009. The mailman just dropped it off.” Okay… that was something I hadn’t heard before and the customer was right—I was shocked by this!

Two years ago—almost to the date—we shipped his order… and it didn’t arrive. After he contacted us, we shipped him out a new order and marked this one off as being a casualty of the postal service. It’s unfortunate, but the occasional lost package is just part of the online shopping experience; it’s is also why we’re prepared to offer options for customers dealing with lost packages.

Two years later, the original package arrives at the customer’s door. Where had it been? What took it so long? I spent the rest of the day (between calls, of course) making up ridiculous back-stories on where this lonely little package has been and its journey to the customer.

The moral of the story is if you ever think that your shipment may be lost, it might be and OWC will be glad to work with you to get it resolved. On the other hand, it may just be running very, very late.