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Author Archive

Apple Warranty Flexibility Just A Phone Call Away

Tuesday, March 4th, 2014 | Author:

LarrysDeskWarranty expiration dates always seem to have a way of sneaking up on us.

And recently, I found myself up against the warranty clock with my MacBook Pro. The machine was having an issue with the Retina screen. Several pesky pixels were “stuck on” displaying white dots where they weren’t supposed to.

It was admittedly a minor issue, but the Retina displays are expensive, and I definitely wanted to make sure it was taken care of under warranty.

But as it wasn’t a major issue for daily use, I put off dealing with it. And then suddenly it was do-or-die time with the warranty – and the date just happened to intersect fatefully with CES 2014. I could not take my MacBook in to Apple and be without it at CES, and I was short on time to borrow a Mac and get transferred over and tested. Article Continues…

Mix And Match: More Memory = Faster Mac Pro

Monday, February 10th, 2014 | Author:

Mac Pro Late 2013 MemoryWhen using a new Mac Pro 2013, installing four matched memory modules will get you optimal performance. This allows the system to use quad-channel addressing, which is the most effective mode of operation.

That being said, in the real world – as with the 2009-2012 model Mac Pros which supported up to triple-channel addressing and even with the 2006-2008 models that REQUIRED matched pairs – more memory trumps multi-channel addressing where you have an application or applications running that make use of that memory.

Here is an example of a “memory hungry” situation. We took a really large image file, in this case 40,000 pixels wide and 56GB in total size, and ran some scripted operations in Adobe Photoshop. Article Continues…

Hurry Up And Wait, The New Mac Pro Is … Near?

Thursday, December 19th, 2013 | Author: and

confused-GlobeWell it’s been an interesting few days on the Apple front. Yesterday, the company announced the Mac Pro will be available today and now most orders are pushed back to Jan. 2 or even Feb. 7. Delivery is all over the map with units scheduled to arrive on several different dates according to reports on rumors site.

In any case, it would be this author’s guess that there is something in the chain causing the delay (well duh, right?). Perhaps they just barely got those assembly lines going, or maybe they way, way underestimated the pent-up demand. It’s certainly possible the line just now got going, but Apple had to make its December 2013 promise happen.

Of course, being “Mac heads” we’re used to a certain level of reliability with Apple on these things. So if they were holding to ensure quality – and hey, quality is worth waiting for – they should just be up front about it. Announcing that it’s available when the demand is known, and then having delivery dates slip like that does not “available” make.

It’s hard to recall any major system introduction or order availability happening overnight and without fan fare. And the result was that the “early birds” got the Mac Pros, or at least will have them within a couple weeks, while everyone else waking up this morning will see backlogs stretching into February or longer (estimates say February as of the posting of this blog). This is particularly shocking for a system that’s been four years in the making and six months since it was first shown off at WWDC. Article Continues…

Category: Industry News

OS X Mavericks: Will Update Fix That Beta Feeling?

Tuesday, December 17th, 2013 | Author: and


Having installed it at home for light use and at work for heavy use, it’s apparent that OS X Mavericks still has some rough edges. However, we’re hoping to see them smoothed out in the operating system’s update, which was released yesterday in the form of the 10.9.1 version. We’ll keep you posted on our findings with the update.

But in the mean time, here are some of the issues we’ve come across:

  • Overall flakiness on seemingly random items.
  • Issues with date and time retention. OWC Mike H.’s clock displayed 6:03 p.m. for 40 minutes one Monday, and it still showed the same time the following morning. A restart fixed the issue.
  • Odd issues with Mail and Finder when dragging and dropping attachments, and even when using “save as” options.
  • Finder needing abrupt restarts to function properly. Article Continues…
Category: Industry News

Not All Power Supplies Are Created Equally

Tuesday, November 5th, 2013 | Author:

OWCIt can be easy to forget how important the power adapter is to your external drive. The idea of using an OWC external drive to improve your computer’s performance is pretty exciting, so we’ll forgive you if the power source doesn’t immediately cross your mind. But high-quality power adapters are a big part of what make our external drives special. We work very hard to deliver the best power adapters possible to our customers.

If you compare OWC’s and NewerTech’s power adapters with what others bundle with their external drives, you’ll see our adapters offer 50 to 75 percent greater sustained power output capability. This has a huge impact on the performance of your entire system. It’s important that your drives not only have enough power for typical use, but that they also have plenty of “headroom” to ensure the power adapter isn’t maxed or overtaxed during times of heavy usage. After all, aren’t those the times you need your system at its best?

Article Continues…