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Customer Service Week Inspires to “Be The One” to make the OWC Difference.

Monday, October 1st, 2012 | Author: OWC Robert

Last year we observed Customer Service Week with the theme of “Commitment You Can Count On.” This year, Other World Computing, Inc. plans to continue this tradition by celebrating this week once again but with the new theme of “Be The One.”

We are challenging our team to “Be The One” to make a difference in the lives of the people we touch each day. Be the one to share a smile, be the one to show you care, be the one to spread joy, be the one to listen deeply, be the one that customers turn to, be the one to practice patience, be the one to lead the way, be the one to see things through, and be the one to offer help! Article Continues…

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Category: OWC Difference
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OWC looks forward to “Customer Service Week” 2011!

Monday, October 3rd, 2011 | Author: OWC Robert

If you recall, last year we introduced our readers to Customer Service Week.

This year, Other World Computing, Inc. plans to celebrate once again!
Our theme this year is “Commitment you can count on.”

As always, we are planning an exciting week of recognition and celebration for our entire staff.

  • Breakfast will be served for all on Monday and will include bagels, cookies, danishes, muffins and juice.
  • A surprise treat will be handed out on Tuesday.
  • On another day, donuts and cupcakes for all!
  • The customer service team will be provided with opportunities for representatives to win fabulous prizes by playing poker during the week. A card is received for each good deed or above and beyond moment. Best hands win!
  • Additionally, a trivia day will also allow the team to win fun stuff.

At OWC, we believe that our customers and the way that we support them differentiates us from the competition. We are proud to say that customer satisfaction, support and care are pivotal to our success. So, in that respect, everyone at OWC works in some form of “customer service:” from the staff on the phones, emails, and live chats who help with orders and support; to the folks in our warehouse who make sure the product is built and shipped in a timely fashion; to the Development and Marketing teams who help create and promote the products people want; all the way to the leadership and example set by Larry, our founder and CEO, who places the customer at the top of our organization chart.

So, in closing, when calling, e-mailing, or live-chatting from October 3 through October 7, please don’t forget to wish your OWC representative a happy Customer Service Week. We’re doing it for you!

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Category: OWC Difference
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Loaded with Stuff!

Tuesday, December 28th, 2010 | Author: OWC Robert

It has been over 6 months since I last told you about my Lola and I feel that It is my duty to share some of her newest experiences with you. Time just flies when you are having fun and let me tell you, Lola has had some fun.

She has been driving pretty fast as of recently! You could even say Jimmie Johnson fast when using an OWC Mercury Extreme Pro RE SSD drive. Only the fastest and most reliable Solid State Drive on the market today will suffice for Lola’s data storage and backup needs.

At this point, I must say that Lola is pretty spoiled. She has taken over my credit cards. I am sure that some of you can relate. Lola is loaded with so much stuff that she now has her own section in my home.

She recently demanded that I take better care of her. Always dragging her to and from work and anywhere else she demands.

So, as always I quickly shopped and purchased the Case Logic Laptop Sleeve. It has everything that a MacBook Pro like Lola would want and need. Form fitted, suede, zippers, durability and a slimline design. Even a 25 year warranty. 25 years! I mean, really!?!

Of course, It did not stop there.

Lola wanted more protection from all of the bumps and bruises of travel. I continued to shop and got her the Matias Laptop Armor. It is stylish, rugged and has a silver aluminum slim design.

There is that word “slim” again. Lola just loves slim.

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OWC Celebrates “Customer Service Week”!

Monday, October 4th, 2010 | Author: OWC Robert

Did you know that there is such an event as “Customer Service Week”?

You may ask, Robert, what is “Customer Service Week” and what is it all about?

Well then, since you asked, “Customer Service Week” is a national event that is dedicated to recognizing the importance of customer service and to honor the people who serve and support customers with the highest degree of professionalism and care.

In 1992 our U.S. Congress proclaimed “Customer Service Week” a nationally recognized event, celebrated annually around the globe during the first full week in October.

It is a time of the year when businesses all around the world have the chance to learn and convey the meaning of customer appreciation and just how valuable communication is.

While many people have never even heard of “Customer Service Week”, others are quite adamant about getting into the spirit of it and doing everything they can to change their work environment is a positive way.

There are no specific activities or things that businesses are supposed to do, so most companies get creative and come up with their own ideas. Article Continues…

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Category: Random Thoughts & Topics

Lola the Mac had a Mouse Attack!

Tuesday, May 18th, 2010 | Author: OWC Robert

When we spoke last “Lola” was all shiny like brand new.

Keeping Lola clean has been a breeze although now she is getting quite demanding.

For Mothers day she demanded a mouse! A mighty mouse at that!

Now, I love pets just as much as the next guy, but a mouse?
I procrastinated and pushed back as best I could.
Hey, times are tough.

So, at the last minute I quickly shopped and purchased the Macally Optimo Portable 2.4GHz Wireless Optical Mouse for Macs & PC’s.

How convenient!
It has 3 Buttons, with a scroll wheel!
Easy as pie because it costs just $27.99.
As luck would have it, same day shipping was available.

While shopping for my Lola, I also found the Newer Technology NuPad Forever 6″ x 9″ Aluminum mouse pad!

Sharp, REAL sharp.
This mouse pad is made in the good old USA from precision laser cut, aircraft-grade aluminum.
Hurrah!
It also has a lifetime warranty and only set me back another $24.95.

Lola was impressed and surprised.
She loves her new mouse pad and mouse so much that they rarely if ever spend anytime away from each other.
Success!

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