I thought that today I would try to clear up a misconception that I encounter fairly often on the topic of data storage. I’ll start with a couple of examples:
Say a customer is looking for a RAID solution like the NewerTech Guardian MAXimus to store their important information. It’s a fantastic product and certainly a wonderful solution for your backup or main storage, but here’s the important part: when I ask the customer if this is going to be a backup or their main storage, the response I sometimes hear is, “Well it’s a RAID, so doesn’t it back itself up?”
Another scenario that I have seen, unfortunately, is this. A customer calls in because their RAID has failed, and they are extremely distraught because all of their critical information is on it—tax documents, raw footage for a movie in production, irreplaceable family photos, dissertations, you name it. I’ll ask, once again, if this was their main storage or a backup, and I’ll hear back, “Well it was a RAID. That was the whole point!” Article Continues…
I’d like to tell you the story of how I turned a great computer into an incredible computer. While I spend my days helping our loyal OWC customers get the most out our excellent computer upgrades and accessories, I spend my free time working and playing on my home-built gaming PC. I’m what is generally referred to as an enthusiast. I spend a lot of time and money building and tweaking my computers to squeeze the most performance I can from the components, giving myself the best possible computing experience. I have an overclocked i7 quad-core processor, 12GB of overclocked RAM, and an ATI Radeon 5870 video card (I’ll be adding a second 5870 soon). Article Continues…
Well, perhaps “Where Service Sleeps in Shifts” would be a more accurate title. In fact, there’s an excellent chance that if you are reading this post during daylight hours, I’m asleep right now!
As OWC blog readers may remember, we recently extended our Live Chat hours to 24/7, and I’ve been part of the team covering the late night/early morning shift. It didn’t take our customers long to catch on to the extended hours, and I’ve been able to assist people with issues ranging from memory upgrades to order alteration and everywhere in between, all at times when live customer service is unavailable at other online retailers.
Aside from night owls here in the US, the people that benefit most from our 24/7 Live Chat service are our international customers. Problem with a PowerBook in Perth? Wondering about your wireless adapter’s warranty in Wales? Mulling over maxing out the memory of your Mac mini in Munich? Just pop over to macsales.com and we’ll steer you in the right direction, no matter what time it is! No longer do you need to stay up until all hours of the night to get in touch with a real person. We’re here, slugging down coffee from our favorite local source , listening to OWC Radio, and ready to serve you with the OWC Difference.