Tuesday, February 23rd, 2010 | Author: OWC Tim
One of the hidden gems on every Mac sold over the last half-decade is iChat. Many people think of iChat as Audio / Text / Video chat only. And while iChat does all three of those things very well, there is a less documented feature of iChat that should put it at the top of your list of tools for helping other Mac users.
If you are anything at all like me, you are the person who everyone comes to when they have a Mac problem or question. Friends, family, and sometimes total strangers (referrals from one of the two groups above) will telephone or email me when a problem comes up that they cannot seem to find an answer for. While I am always happy to help anyway I can, it’s not always feasible to drop whatever I am doing to drive to their house, or spend three hours on the telephone walking them through the process. Does “Okay, what do you see on your screen right now?” sound familiar to you? Yeah, been there, done that.
iChat, in many of these situations, acts like a superhero. The feature is called Screen Share, and while there are multiple applications and services that allow you to share screens with other users, iChat is unique in that it is standard on any Macintosh running Mac OS X 10.5 (Leopard) and has no hidden cost associated with using it.
You can use iChat with your MobileMe account, but a free alternative is to sign up for America Online’s AIM service, and use your AIM account with iChat.