Tag Archives: customer service
rocketyard_icon MacSales.com Call Center, Live Chat Closed...
We would like to wish everyone a very happy and safe holiday season! Out team will be available for “last minute” tech support, customer service, or delivery status assistance requests until 6...

PaulK Time to give the appropriate credit...
by Paul T. Klenk, Guest Blogger My history with OWC’s founder, Larry O’Connor, spans two and one-half decades. My first encounter was through AOL and I was sporting the...

Image of “That 70s Show” everyman Steven Hyde redacted for SOPA compliance. Adventures in creating an OctoCore Mac...
Considerations in Application of a GeoThermal Heat Exchange for Environmental Comfort Following the Upgrade of a MacPro1,1 with Two Over-Clocked Intel X5350 Engineering Samples that Necessitated the Addition of...

castaway-package We’re so dedicated, even our shipments...
In the three years that I have been an OWC Customer Service Representative, I have seen many… unusual… situations. I’ve heard about things like dogs eating hard drives, ex-spouses...


superglobe More love for The OWC Difference.
We talk about “The OWC Difference” a lot. Part of that is providing high-quality products like the our award-winning external storage solutions, our high-quality memory, and our highly-praised Mercury...

gh_logo_07 A Matter of Trust
You can buy products from a variety of sites across the Net; but often you have to blindly trust that the company will honor the warranty, provide timely customer...