Other World Computing has taken a Gold in Best in Biz Awards 2013 International, an independent business awards program judged by members of the press and industry analysts. OWC’s Aura Pro and Mercury solid-state drive (SSD) products were selected as Product Line of the Year for their reputation as the ultimate performance upgrade for any Mac or PC.
“We’re justifiably proud of our Aura Pro and Mercury SSD products, which are designed and built here in the United States,” said Larry O’Connor, founder and CEO of Other World Computing. “The OWC team is honored to receive a Gold award from Best in Biz Awards 2013 International, and we will continue to work to bring gold-level service and products to our customers every day.” Article Continues…
Wednesday, June 5th, 2013 | Author: OWC Larry
From time to time, we at OWC hear from a customer who has been told by a service provider that one of our upgrades voids their machine’s warranty. As we have covered the past, this is simply incorrect. But this doesn’t just apply to those in the United States. Countries around the world also have laws in place to protect consumers who make upgrades to their machines.
In fact, a customer in Australia who upgraded with OWC contacted us recently after he was refused warranty service by a technician. The technician claimed while replacing his machine’s fan that the customer’s OWC Data Doubler voided his warranty. The technician noted that should his motherboard fail, his warranty would be voided because of the Data Doubler. But after some intrepid persistence, a more senior employee later notified the customer that the technician was “absolutely and positively incorrect.”
Unfortunately scare tactics and misinformation like this are occasionally used so a manufacturer can refuse to make repairs to a part covered by the warranty simply because an entirely separate part has been upgraded by the user. But as seen above, staying informed is the best weapon against these tactics.
Common upgrades such as memory, hard drives, SSD/flash drives and optical drives install into existing locations in a machine without modification to the system, and their presence does not cause harm to the machine. And simply installing them does NOT void your warranty.
Like the United States, which has specific consumer protections, most other countries offer protection that users should be aware of. And while sometimes there is posturing by a service representative, it’s in the interest of both the manufacturer and customer that the warranty be honored with fairness to the customer. Here are some examples of other countries with such laws in place:
These consumer protection laws are not uncommon and ensure your right to warranty. However, do be aware that the “you break it, you buy it” rules still apply. Some upgrades are being made increasingly difficult today. Professional service for some upgrades is something you should absolutely utilize to ensure your protection if you are not comfortable with an upgrade process.
As always, OWC is committed to serving our customers in the best way possible. And to prove this commitment, in the event a warranty is denied on grounds of OWC Data Doubler present – OWC will be the first to back that customer up and see that their warranty is honored one way or the other. That’s just part of the “OWC Difference” that we strive to make every day!
The Internet has been a relatively unregulated zone of international freedom the entire time it’s been used by the general public. In America, we take this freedom for granted as the Internet has always been that way, we invented it, and in America, it’s fairly safe to say we wouldn’t imagine it any other way as freedom is what this country was founded upon.
But what if the Internet were no longer free?
What if international regulation sought to charge a website owner when the site was simply browsed from a visitor residing in another country or even taxed based on actual clicks and/or traffic?
What that would likely entail is the beginning of the separation of the International Internet that we know today, into segmented Internet factions or cooperatives. For example, the US, Canada, and UK may have one free Internet they agree to let be open among their countries, while other nations may group together into different factions.
What if all this was planning on being implemented at the end of 2012?
What if we told you this could very well happen?
A recent eye opening Wall Street Journal opinion piece The U.N. Threat to Internet Freedom, by Robert M McDowell, a commissioner of the Federal Communications Commission, discusses the impending regulation and charges the International Community is seeking to impart on the Internet by the end of 2012, the ramifications of which would be far reaching.
Tell us what you think (and remember, this is a family-friendly blog) and what actions you personally might take now to help prevent this outcome…as well as what you might do differently in the future if it indeed comes to pass.
Recently, we have received a few inquiries from our Canadian customers regarding shipping, brokers fees, customs & taxes and what is the best course of action for them to take when shipping products to Canada. We have investigated the situation, and have come up with these helpful insights to those affected.
If you choose to have your OWC order shipped via UPS or FedEx, OWC now includes all brokerage fees in our shipping costs to Canada. However, there still may be duty taxes and/or custom fees that would be charged separately by the carrier, on behalf of the Canadian Government, and are usually due upon delivery of your order.
If you choose to send US Postal (First Class, Priority or Express), please remember that for international shipments, First Class can take up to 3+ weeks to arrive.
Priority usually takes between a week to a week and a half and Express shipments typically arrive within a week.
As far as tracking your parcel goes, typically USPS First Class is the least expensive option and, as such, does not come with any tracking information. Priority shipments will have a reference number that can sometimes show the major happenings like pick up and delivery. A neat trick that many may not be aware of is that the USPS tracking information can also be tracked using canadapost.com once the parcel has entered Canada!
However, for full and complete tracking information, you probably want to use either USPS Express, UPS or Fed Ex.
Below are some links that should help our Canadian customers make a more informed decision concerning buying and shipping products from OWC:
OWC would appreciate any feedback on these links, or others that may be of help to our Neighbors To The North! Please make your comments and suggestions below.