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Ship Your Computer Safely

Thursday, January 12th, 2012 | Author: OWC NewsFeed

You know it’s happened to you. Your laptop starts acting up and you need to send it in, but you got rid of the original box years ago. Perhaps you got it as a hand-me-down or off of Craigslist and never had the box in the first place. So what are you going to do?

Sure, you could go and get a box from the post office and fill it with styrofoam peanuts or bubble wrap, but when it comes down to it, the protection you get with that is “okay” at best.

Well, we have a solution for you: the OWC Universal Laptop Carton. With all the upgrade services, refurb units, and general repair of laptops over the years, we’ve learned a few things about the best way to pack a laptop for shipping. We’ve taken that info and put together a shipping carton specifically designed for the transport of laptops.

A durable singlewall corrugated box (capable of withstanding the Edge Crush Test up to 44lbs/in) to protects against the rigors of transit. Next, three layers of foam cushion your laptop during transit, and can be custom sized to fit both the computer and any accessories you may have. Finally, a heavy duty plastic sleeve is there to protect against any remaining environmental hazards that may have made their way through.

Nobody likes having to ship their laptop somewhere, but with the OWC Universal Laptop Carton, at least you can be sure it’s protected while it travels.

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Apple’s Latest 2011 MacBook Pro Refresh & Using SATA Revision 3.0 6Gb/s Drives

Tuesday, November 1st, 2011 | Author: OWC Larry

As we mentioned last Monday, Apple has released new “speed bumped” MacBook Pro 13″, 15″, and 17″ model laptops. These units all show 6Gb/s link capability for both the main drive bay and the optical bay. Right out of the gate all of these models are proving 100% reliable for use of a SATA Revision 3.0 hard drive or OWC 6G SSD installed into the main drive bay.

Just like the Early 2011 models, while we continue to see reliability with 6Gb/s in the optical bay of the 13″ model - the optical bays of the 15″ and 17″ models remain too unstable for 6Gb/s drive use. Although still unstable in the 15″ and 17″, the optical bay SATA signal has improved considerably and we are looking into possibilities that might make 6Gb/s in this bay reliable. Article Continues…

Unboxing the 17-inch October 2011 MacBook Pro

Wednesday, October 26th, 2011 | Author: OWC Michael

Unboxing the 13-inch October 2011 MacBook Pro

Tuesday, October 25th, 2011 | Author: OWC Michael

Sometimes, “Recommendations” Are Actually “Requirements”

Friday, October 14th, 2011 | Author: OWC Grant

About a month ago, we talked about how MacBook Pro EFI Firmware Update 2.2 “secretly” resolved problems that 2011 MacBook Pros were having with 6.0Gb/s SATA performance.

Since we posted about the fix, we’ve been hearing from customers that some firmware updates are not fully completing… even though it appears that it is. These failed updates offered no indication that the update didn’t complete.

So a bit of sleuthing on our behalf turned up the culprit. When installing the update using Software Update, the installer informs you that it is recommended that you plug in your MacBook Pro to working power source while installing. This makes sense – the one time you don’t want your battery to go out is when running a firmware update.

However, if you download the update via its Apple KnowledgeBase page, though, the description there states that you must have your MacBook Pro connected to the power connector for installation.

From all the reports we’ve seen, it would appear that the KnowledgeBase instructions are the more accurate or at least more specific. Connecting the power supply while updating your firmware isn’t a recommendation; it’s a requirement.

Taking that requirement mindset even further is that when installing any firmware update on any Mac notebook, make sure you have it connected to its wall outlet power adapter before you start the update. Then, after running the updater, check the Hardware Overview screen in System Profiler and see if the the correct new Boot ROM or SMC version number for the update you’re running is present. If you still have the old version, then you will need to run the update again.

Naturally, this connect to power requirement is already solved for desktop machine users. But if you can think of a way to update a desktop machine like an iMac, Mac Pro, or mini without being connected to power, we’d like to hear about it!

Category: Tech Tips

2011 MacBook Pro SATA Problems Resolved!

Thursday, September 15th, 2011 | Author: OWC Larry

If you’ve been reading the OWC Blog for the past few months, you’re probably well aware of the problems that 2011 MacBook Pros were having with 6.0Gb/s SATA performance. If you’re not familiar with it, the short form is that in many 17″ 2011 MacBook Pros (and some 15″ and 13″ as well) had problems with SATA 3.0 Revision SSDs such as the Mercury EXTREME Pro 6Gthrough no fault of the SSD— resulting in spotty performance,  beach ball timeout delays, and even complete failure to recognize SATA 3.0 6Gb/s SSDs at all.

Well, if you ran Software Update this morning, MacBook Pro EFI Firmware Update 2.2 appears to be the answer. Nearly seven months after these machines first became available, all indications are that we can now reliably count on taking full advantage of the 6Gb/s capability provided.

Apple has somewhat dodged giving any direct response on the issue itself, but this long awaited solution just happens to be there in this update with the official description on Apple’s support site only mentioning the update as addressing Lion Internet Recovery and Thunderbolt. We are very thankful and excited to see the ‘quiet’ fix for 6Gb/s SATA 3.0 main bay drive reliability as a further benefit of this update. Article Continues…

More on the OWC SSD Updater

Friday, September 2nd, 2011 | Author: OWC Chris S.

We’ve had a number of questions here on the blog and elsewhere regarding our updater. We figured it would be best to simply put it all in one post, to address their concerns, as well as provide a resource for those looking for this information in the future.

First things first, we’d like to note that only customers who purchased their OWC SSD before March 18th, 2011 have any reason to download the current update application. Drives purchased after that date already have the most recent firmware and there is no benefit of an update at this time. Having said that, it is important to know that if/when a firmware update is needed in future, we now have this Mac friendly updater application in addition to the Windows update application we also provide.

This just so happens to be the first Mac-compatible updater for SandForce Powered SSDs, namely OWC’s series of SandForce Powered drives. The bootable disc runs a Linux-based interface that has been customized for our application. It starts up automatically, you point, click, and done.

We truly wanted an updater for our SSDs that would be application specific, Mac friendly, and extremely stable and simple to use. As the screenshots below illustrate, we’ve managed to accomplish that quite well. Article Continues…

Mac-Compatible SandForce Updater Now Available

Thursday, September 1st, 2011 | Author: OWC Chris S.

We know you’ve been asking for it and we’ve been hard at work on it. Now, we can proudly say that OWC has the industry’s first (and only)Mac-compatible firmware updater for SandForce Driven Solid State Drives. It’s available for download from our site for use with select OWC Mercury SSDs manufactured after January 2010.

While we’ve offered firmware updates since Spring 2010 to recently, they’ve only been offered via a Windows-based uploader and required a Boot Camp installation to work properly with your Mac. Now, though, that dependency is gone. All you need to do is download the updater from our site, burn it to a DVD, and boot from that DVD to launch the point-and-click interface. Right now, this utility is only for our 3G SSDs which utilize the SF1200 series processor. We should have an updater for our Mercury 6G series (SF 2200 series processor) in a few weeks. Article Continues…