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Help OWC Repeat As ‘Best Mac Peripheral Reseller’

Wednesday, February 20th, 2013 | Author:

Last year, Other World Computing ran away from the competition in the “Best Mac Peripheral Reseller” category of the About.com 2012 Readers’ Choice Awards. And this year, you can help OWC repeat its victory for the 2013 awards!

Voting is very easy and is now open to the public. All you need to do is visit the site and login with your About.com account, Facebook account, or simply enter your email address – then choose Other World Computing from the list of finalists and click submit. Voting is open until March 19 and you can vote once every 24 hours until voting is closed. The winners will be announced on March 27.

In 2012, OWC topped three other finalists including giant coast-to-coast reseller Best Buy earning an incredible 92 percent of all votes cast. So vote early and often and help us once again show the world how we make the OWC Difference!

Category: Industry News

Nominate OWC For About.com 2013 Readers’ Choice Award

Tuesday, January 29th, 2013 | Author:

At Other World Computing, we’re always happy to help our customers when it comes to finding the best products and tech solutions available. And now, our customers have the chance to help out OWC!

As you may remember from last year, OWC was the winner in the Best Mac Peripheral Reseller category of the fourth annual About.com Readers’ Choice Awards for 2012. OWC topped three other finalists, including giant coast-to-coast reseller Best Buy, in the first year for the category.

Now it’s nomination time for the 2013 award, and Other World Computing customers and fans can help us maintain our title by nominating OWC in the Best Mac Peripheral Reseller category. The category is officially described as for businesses — other than Apple — that you choose when purchasing Macs and Mac-related products such as memory, SSDs, hard drives or other peripherals.

Nominations are open until February 11, and voting will run from February 19 through March 19, with the winners announced on March 27. So act fast, and help us continue to show how we make the OWC Difference!

Category: Industry News

We’re so dedicated, even our shipments try their hardest.

Tuesday, March 29th, 2011 | Author:

In the three years that I have been an OWC Customer Service Representative, I have seen many… unusual… situations. I’ve heard about things like dogs eating hard drives, ex-spouses holding packages hostage and people backing their cars over their computers in the driveway. Nothing really shocks me anymore.

I got a call the other day from a gentleman that lives in Michigan and he started the conversation by saying, “Are you sitting down? I have something shocking to tell you.”

When a conversation begins like this, you never really know what you’re going to get. Considering all I’ve heard, however, I was expecting a good story, but likely nothing I hadn’t heard before.

Then the customer said, “I received an order today… from 2009. The mailman just dropped it off.” Okay… that was something I hadn’t heard before and the customer was right—I was shocked by this!

Two years ago—almost to the date—we shipped his order… and it didn’t arrive. After he contacted us, we shipped him out a new order and marked this one off as being a casualty of the postal service. It’s unfortunate, but the occasional lost package is just part of the online shopping experience; it’s is also why we’re prepared to offer options for customers dealing with lost packages.

Two years later, the original package arrives at the customer’s door. Where had it been? What took it so long? I spent the rest of the day (between calls, of course) making up ridiculous back-stories on where this lonely little package has been and its journey to the customer.

The moral of the story is if you ever think that your shipment may be lost, it might be and OWC will be glad to work with you to get it resolved. On the other hand, it may just be running very, very late.

More love for The OWC Difference.

Friday, November 12th, 2010 | Author:

We talk about “The OWC Difference” a lot. Part of that is providing high-quality products like the our award-winning external storage solutions, our high-quality memory, and our highly-praised Mercury Extreme SSDs. The other—more important—part is our commitment to customer service.

This commitment begins even before a purchase is made. We make sure that the products we sell work with the computers we say it will. If we say a Mercury Elite-AL Pro Qx2 is going to connect just fine to your iMac, you can be darn sure that you’ll be able to use that drive with your iMac!

Even if you know you need something, but aren’t quite sure what is needed to solve your problem, we’re there to help. Our knowledgeable sales staff can help you pick out the best products for your needs, if that’s what you need. Need it yesterday? While time travel is still a little outside our capabilities, our Late Ship options help you get your items as soon as possible.

The real test of a company, though, is what they do when things don’t go as planned. We here at OWC take real pride in our service at this level. If things go wrong—whether it’s a piece of memory that stops working, a drive that’s making the “Click o’ Death”, or anything else—we do everything in our power (and sometimes beyond it) to make sure things are put right. Our trained Tech Support and Customer Service staff is there to either help you fix the problem or get the unit replaced.

OWC customer Brad Owens recently posted his OWC story on his blog, detailing his interactions with us over the years, and why he’s now a loyal OWC customer. Give it a read; our dedication to service outlined there is the rule, not the exception.

Thanks for the Love, Brad! We can’t wait to do business with you again in the future.

Category: OWC Difference

Get a “New” Mac for $200!

Tuesday, October 12th, 2010 | Author:

Matt S., – A satisfied customer from Tampa, FL.

It wasn’t that long ago that I purchased my MacBook. It was October of 2007, shortly after my G3 iBook adamantly declared it would do no more complicated tasks. Accomplishing anything on that iBook had become a chore, and the faulty soldering job on the GPU didn’t help either. I had to bite the bullet and get a new Mac. It was time. Apple had recently transitioned from the PowerPC CPUs to Intel, Mac OS X 10.5 had just come out, and my poor little iBook just wasn’t able to cope with what Apple had coming down the way. I bid a fond farewell to my first-ever Apple purchase and stored it away somewhere.

Now, here is a very obvious statement about Macs: they’re expensive. You can either believe or disbelieve the hype about the Apple Tax, price-gouging, paying for a brand label, but any Apple product is a significant purchase in terms of cost and value. As a married man with a wife in college and one reasonably modest income, I had to aim low. I went for the bottom of the barrel MacBook. Was that a bad thing? Article Continues…

Category: OWC Difference