Other World Computing announced today its new OWC Turnkey Repair Program for Apple (NASDAQ:AAPL) iPad 2 tablet computers. The program enables iPad 2 owners to have OWC’s Apple Certified Technicians provide expert diagnostic analysis of their iPad’s operating condition and perform services required to return the tablet to proper operating condition. OWC’s services include corner damage repair, and replacement of the glass/digitizer, LCD, headphone jack, front/rear camera, battery, and/or function controls. The new professional installation service program offers multiple repair options to US-based iPad 2 owners starting at $49.00 with a 48 business hours or less service turnaround. Article Continues…
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A while back, Apple announced a replacement program for iMacs with a Seagate 1TB hard drive that shipped in mid-2011. Theses drives were prone to failure, so the program was set up to facilitate getting a properly-working replacement installed in those iMacs, which require drives with a custom firmware to interact with the temperature sensors. Not having this firmware results in the fans ramping up to full speed as you use it.
Now, Apple has extended that replacement program to cover iMacs sold with that same drive dating back to October 2009. To see if your iMac qualifies for the replacement, you can enter your machine’s serial number on Apple’s Replacement Program page.
It’s incredible the coverage generated by yesterday’s blog article on the further iMac upgrade restrictions. I’d like to personally address some questions, context, and provide additional technical detail concerning this issue.
I want to be very clear that I think these are absolutely the best iMacs ever. These machines up the game considerably and provide performance that can even match up with the Mac Pro for a lot of applications. We’ve been excitedly covering these new iMacs starting with an unboxing and teardown blog post just hours after they were first introduced.
Most iMac buyers (and buyers of anything Apple in general) are more than satisfied with how things are right out of the box. The vast majority will never even think about after purchase options that Apple does support, such as installing additional memory. These are great systems right from the get-go… But pardon us or anyone who wants to make them even better. :)
What is our testing environment/parameters?
In our lab, we have all the different flavors of iMac 21.5″ and 27″ 2011 models currently shipping. This includes one or more of each model processor option and/or video option. Apple’s current latest 2011 iMac models have Apple Model Identifiers of iMac12,1 for the 21.5″ and iMac12,2 for the 27″ regardless of what base model/options selected. Article Continues…
Long-time power users may recall the problems ATI Radeon X1900 XT video cards would exhibit, usually due to overheating. For the most part, those with AppleCare were able to get the card replaced. Unfortunately for many, the replacement exhibited the same problems: overheating, video artifacts, distortion, et cetera.
This wasn’t just a few isolated issues, either. Mac performance sites, such as Accelerate Your Mac have several articles and discussions on dealing with these problems. Even our very own OWC Larry was plagued by this problem on his Mac Pro at home, even after OWC Jamie installed a newer, more efficient cooling fan/heat sink on the card pictured above.
It may have taken a while *cough*cough*severalYEARS*cough*cough* but Apple has finally come around and released Knowledge Base Article TS3420.
The article starts with Apple’s description of the problem:
Apple has determined that certain ATI X1900 XT cards sold for use in Mac Pro and Mac Pro (8x) computers between approximately August 2006 and January 2008 may experience distorted video. Affected graphics cards have “V6Z” in the last 4 digits of the card’s serial number.
After that, it goes on to explain how to determine your card’s serial number and how to go about getting a replacement. You will need to bring your computer’s serial number and the graphics card itself into an Apple Authorized Service Provider or an Apple Retail Store location for verification and to exchange the affected graphics card for a new one. See the KB article itself for full details.
It has not been made quite clear yet what cards Apple will be using as a replacement. The Tech Article would seem to imply that the replacement will be another X1900 XT, probably from a different batch. However, there have been reports of nVidia 8800GT cards being used as the replacement card.
For more information and tips regarding the Radeon X1900 XT Mac video cards—as well as all sorts of upgrades for your Mac—we highly recommend checking out Accelerate Your Mac. They’re chock-full of great information on how to get the most out of your Mac!