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What tech was under your tree?

Tuesday, December 28th, 2010 | Author: OWC Chris S.

Well, the Holiday gift-giving rush is finally over, and we’re betting that somewhere between the toad skin coin purse and your menagerie of Chia Pets, there was a nifty tech gadget or two under your tree. Or, maybe you bought yourself a little treat as a reward for making it through the holidays and keeping most of your sanity intact.

Whatever the case, it’s a pretty good guess you gave or received some nifty new gear within the last few weeks. I sure know we did…

What about you guys? What kind of cool gadgets did you acquire or give over the holiday season? Let us know in the comments below.

Sometimes, it pays to be helpful.

Tuesday, August 3rd, 2010 | Author: OWC Chris S.

On a Saturday a couple of weekends ago, we got an email from a customer trying to find out if they could go from the stock 4GB on the Mid 2009 iMacs to 12GB. Like we would with any customer inquiry, we answered quickly that same weekend day (yes, those iMacs support 12.0 GB configurations) and he not only wound up purchasing from us, but also offered us a little tech help too.

You see, the customer in question happened to be from the WordPress Help Center – folks who support the software the OWC Blog runs on. As it turned out, there were some simple improvements we could make and continue to make so the OWC blog can offer you the best experience. Thanks to his helpful advice, we’re all good to go ready to bring you more info, insights, and the occasional entertainment.

While we’d be among the first to say “doing the right thing” has it own rewards, sometimes you get to experience a little instant karma as a benefit. Not only did we get a new customer, we’re able to continue our mission of serving you in the highest manner possible.

Category: OWC Difference

How OWC Makes Its Service Super

Monday, June 28th, 2010 | Author: OWC Tracey

Wow! What a great experience this has been; one that should be shared.

Before we start, I must first admit that prior to stepping into the OWC world, I was a PC-only user.

I would like to share some info about the OWC training provided for those in our call center, who are currently working in a “hybrid” role. What is this hybrid role, you may ask? An OWC phone representative with a “hybrid” role is a multi-skill set employee who can provide one-touch resolution for the customer.

First, let’s take a look at my induction course for Other World Computing’s Call Center. When I stepped into the first training class, accompanied by two other new representatives, I was intimidated by the technical knowledge surrounding me throughout the company. Between the immense amount of information technology, the wide array of component and product training, and the simple company policy, procedures and terms that are present in any corporate environment, it all felt a little overwhelming for the first few weeks.

Article Continues…

OWC Expands Memory Line-Up With NuRAM Memory Upgrade Kits

Thursday, May 27th, 2010 | Author: OWC Grant

In case you missed yesterday’s announcement from NewerTech, we wanted to let you know OWC has expanded our brand name memory line-up by offering Newer Technology’s new NuRAM Memory Upgrade Kits for select Macintosh® desktop and notebook computers, as well as leading compatible brand PCs.

Claimed to be the lowest cost option on the market, they’ll initially be available in PC8500 DDR3 1066MHz SO-DIMM memory modules up to 8GB for select Macbook Pro® 13/15/17″ ‘Unibody’, MacBook® ‘White Unibody’, and Mac mini® models and up to 16GB for select Apple iMac® models with savings of up to 50% compared to same size options directly available from Apple:

Widely heralded as the first company to develop and sell memory products for the Macintosh computer line and later used in the first PowerBook demonstrations, NewerTech thoroughly tests every NuRAM memory module to ensure high quality, compatibility and reliability as well as to meet all manufacturer specifications. With such quality assured performance, all NuRAM brand memory is backed by a lifetime warranty. Article Continues…

New video shows how bad Tech Support can be when it’s not OWC.

Wednesday, May 26th, 2010 | Author: OWC Chris S. and OWC Michael

In case you missed it, yesterday was the latest episode of “The Other World” by Krishna M. Sadasivam of PC Weenies.

While Krishna has a great take on how good our tech support and customer service is, it’s really brought into sharp relief when you realize how it stacks up against “the other guys.”

Check out the video below to see just how bad it could be, and rest assured that you won’t be getting that kind of service from us!

Note: We have noticed that the video’s audio goes out of sync on the YouTube version. To see it without this annoying glitch, please check out the version on our Web site.
Category: OWC Difference

Top 5 Tech FAQs for Spring 2010

Monday, May 10th, 2010 | Author: OWC Devin

While providing the utmost in Technical assistance at OWC, we often hear the same question multiple times.

Below, we’ve compiled some of the most frequently asked questions from our Tech Support FAQ page. Hopefully, these will help you spend less time getting things installed (or configured) and more time using your new OWC goodies! Article Continues…

Category: Tech Tips

Tech Tips: Spring Cleaning

Tuesday, April 13th, 2010 | Author: OWC Devin

Spring means that its time to clean up for the new year. Based on my experience here at OWC, I would like to drop my top 5 EASIEST cleanup tips for the Mac.

5.) Dust your Mac. No, really – dust can reduce the life of your electronics by damaging the components. Laptops, Mac Minis and iMacs are virtually impenetrable but still need to be wiped off – and blow out those vents! Grab a can of compressed air and a scratch-free cloth like our Newer Technology Microfiber Pro (just $3.99!!) and keep that Mac free of dust!

4.) Clean your Mac’s Screen. OWC Larry has personally suggested the Lenspen VidiMax Ultra: Deluxe LCD / Plasma Screen Cleaning Kit in several OWC Newsletters and Blogs! The Lenspen kit is great for Laptops, Monitors, TVs, LCDs, Plasma screens, CRTs, Digital picture frames, & more! Just $14.99 on OWC Super Saver special.

3.) Remove Scratches in your Mac’s Plastic. Scratches in the plastic of your Apple devices can take in dirt, grime and stains which make it look down-right old and filthy. Our Newer Technology Clean & Polish Kit consists of a 3 easy-step plastic-polishing system. Absolutely the BEST way to remove scratches from your Apple iPod, iBook, MacBook (white) or any plastic surface! Just 3 steps – Heavy Scratch Remover, Fine Scratch Remover and lastly the Plastic Clean and Shine for a like new finish! Just $14.75 on MacWorld Expo 2010 Promo!

2.) Clean your Mac’s Keyboard. Oh yes – you know crumbs or dust bunnies have infiltrated before. This is a tip that not only keeps your keyboard in proper functioning order, but also fights germs. So, be hygienic! Pop off the keys, use a alcohol swab if you need – and when you’re done, maybe consider a keyboard protector like the OWC Clear skin protector for the Apple Aluminum Keyboard with Numeric Keypad - just $7.99 on OWC Super Saver special.

1.) Use Onyx on your Mac. Need I say more? After cleaning the outside, you need to clean the Mac’s inside! We posted a review of Onyx on the blog back in October 2009. Check it out for an overview of usage. As stated in the Tech Toolbox post – taking just a few minutes to run this maintenance utility can increase performance and even prevent disasters. Just jump over to VersionTracker.com – Onyx is available in versions for OS 10.2 or later. Did I mention that it’s FREE?

Now that you’re ready for another year with your Mac, don’t forget that nice and clean is possible without a shiny new purchase from Apple! Do it yourself, save on repairs and keep your Mac looking AND running like new!

Category: Tech Tips

Seeing the Light… the Mac is Good.

Monday, February 1st, 2010 | Author: OWC Patrick

I started here at OWC a little over a year ago. I’m a Senior Software architect that has worked primarily in Windows and Linux and have a brother who is a designer that works primarily in Macs.

Although I’ve done extensive studio work (I’m also a musician) where the engineers all have Mac computers running Logic Pro or Pro Tools, I’ve always viewed Macs as a ridiculous hipster toy rather than an actual computer. I held strongly to the view that unless it’s a huge oversized box, it’s not strong enough for my needs. I have a dell XPS laptop at home that’s an inch & a half thick and thought that was the best you could get.

On my first day here, I was handed a 17″ MacBook Pro with a 2.6Ghz processor and 4GB of memory, and took on the task of learning to work with this hipster toy. I installed all of the software I needed (Surprisingly, everything I needed was readily available, with the exception of Internet Explorer, which I use solely for browser testing, so I also installed VMWare Fusion to allow me to run windows to test web applications for IE compatibility) and got to work.

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