OWC Blog - blog.macsales.com

Tag-Archive for » Tech Support «

OWC ‘Thinks Service’ During Customer Service Week and Beyond!

Monday, October 7th, 2013 | Author:

csw2013You think about a lot of different things during the day. Do you want a McFlurry or a Frosty (or both)? Should you grow a mustache? And if so, what kind would accentuate your face best—Handlebar, Fu Manchu, Imperial? What exactly is Will Smith doing RIGHT NOW? But out of all the random thoughts we have, this week we are encouraging all of Team OWC to “Think Service” in everything they do.

From October 7-11, OWC will be celebrating Customer Service Week, and this year’s theme is “Think Service.” For this week and every day throughout the year, we are encouraging our team to think about how they can provide the best possible service to everyone with whom they interact. How do we encourage this you ask? Well, what is a bigger motivator than food and prizes?! Article Continues…

Category: OWC Difference

The Other World – Episode 66

Friday, January 25th, 2013 | Author:

Customer Service Week Inspires to “Be The One” to make the OWC Difference.

Monday, October 1st, 2012 | Author:

Last year we observed Customer Service Week with the theme of “Commitment You Can Count On.” This year, Other World Computing, Inc. plans to continue this tradition by celebrating this week once again but with the new theme of “Be The One.”

We are challenging our team to “Be The One” to make a difference in the lives of the people we touch each day. Be the one to share a smile, be the one to show you care, be the one to spread joy, be the one to listen deeply, be the one that customers turn to, be the one to practice patience, be the one to lead the way, be the one to see things through, and be the one to offer help! Article Continues…

Category: OWC Difference

OWC Radio #64 – Pennies For Your Thoughts

Wednesday, February 15th, 2012 | Author: , , and

The usual suspects are cashing in their opinions on a wide-variety of topics this month. From the massive coin that Apple has amassed to the single penny that NASA is sending to Mars and everything in between. Bet your bottom dollar, you’re sure to enjoy this one…and you can take that to the bank.

OWC Radio is a monthly, forum-based podcast focused on the events and happenings in the Mac community. This month’s hosts are: OWC Grant, OWC Chris S., and OWC Mike H. Article Continues…

Category: OWC Radio

OWC looks forward to “Customer Service Week” 2011!

Monday, October 3rd, 2011 | Author:

If you recall, last year we introduced our readers to Customer Service Week.

This year, Other World Computing, Inc. plans to celebrate once again!
Our theme this year is “Commitment you can count on.”

As always, we are planning an exciting week of recognition and celebration for our entire staff.

  • Breakfast will be served for all on Monday and will include bagels, cookies, danishes, muffins and juice.
  • A surprise treat will be handed out on Tuesday.
  • On another day, donuts and cupcakes for all!
  • The customer service team will be provided with opportunities for representatives to win fabulous prizes by playing poker during the week. A card is received for each good deed or above and beyond moment. Best hands win!
  • Additionally, a trivia day will also allow the team to win fun stuff.

At OWC, we believe that our customers and the way that we support them differentiates us from the competition. We are proud to say that customer satisfaction, support and care are pivotal to our success. So, in that respect, everyone at OWC works in some form of “customer service:” from the staff on the phones, emails, and live chats who help with orders and support; to the folks in our warehouse who make sure the product is built and shipped in a timely fashion; to the Development and Marketing teams who help create and promote the products people want; all the way to the leadership and example set by Larry, our founder and CEO, who places the customer at the top of our organization chart.

So, in closing, when calling, e-mailing, or live-chatting from October 3 through October 7, please don’t forget to wish your OWC representative a happy Customer Service Week. We’re doing it for you!

Category: OWC Difference