Apple Offers Repair Program for 2013 Mac Pros with Video Issues

MacPro6_1_200_MYOWCIn case you missed it over the weekend, Apple is reportedly launching a program to repair video related issues with certain models of its 2013 Mac Pro line.

According to tech news website 9to5Mac, last week Apple sent authorized service providers a notice detailing the program and those eligible for repairs or replacements.

Affected Mac Pros were manufactured between Feb. 8, 2015 and April 11, 2015. The issues with the machine’s graphics cards “may cause distorted video, no video, system instability, freezing, restarts, shut downs, or may prevent system start up.”

Related News: Update: Apple Resolves App Store, iTunes Outages

According to 9to5Mac, staff and authorized service providers have been instructed to fix affected Mac Pros that show signs of graphics issues at no charge to the customer. The graphics card will be swapped out and on average will take 3-5 days for the repairs.

While the program hasn’t been announced publicly, you can find more details including Apple’s internal notice to employees and service providers at 9to5Mac.com.

And if you’re looking to get better performance from your 2013 Mac Pro, check out My Upgrades at MacSales.com to see how you can take your workflow to the next level.


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  • Apple is so Big Brother.

    I love how they NEVER call an extensive hardware failure across a line a “recall.” It’s always an “Extended Repair Program.” War is Peace, Freedom is Slavery…. yada, yada….

    As Mac consultants we see these recalls pursued by Apple with “some” interest when they can blame the hardware manufacturer (Seagate, NVidia, etc…) and send the whole bill to them. Less so with things like hard drive cables which we’ve seen fail and kill hard drives across an entire line. Honestly, we’ve replaced a few hundred of these. Never recalled or offered an “extended repair” opportunity from Apple.

    Sure, these are 3rd party parts, but they’re parts that APPLE has specifically chosen the manufacturer and the specs. At the very least, they’re equally responsible for choosing inferior parts that fail. How long have we all known the Seagate is the least reliable hard drive on the market? Apple knew, but they probably got a screaming deal that helped keep those margins at 40%.

    Apple would still like to see itself as the great defender of consumers throwing that sledge hammer into the 1984 screen, but times have changed. Stock holders demand greater and greater profits, so Apple increases opacity, and doesn’t name problems until they’re too large to ignore.

    The saddest thing is that we’re seeing Apple design Macs with early obsolescence baked in. Bare minimum of RAM soldered to the logic board, tiny hard drives with currently no upgrade options, glued and sealed systems that have to be disposed of rather than repaired or upgraded, etc…

    Oh, and will SOMEBODY please just recall the entire MacPro line for being an ugly design? Today’s iMacs are over designed to the point of being silly, thin, challenging systems to upgrade and repair, but at least they LOOK nice, right? The MacPro looks like a dumb little trash can or an ugly speaker from a 1980’s sound system. Jonny Ive what happened?

    Sorry if I sound bitter, but my reality distortion cloud faded pretty fast after SJ left the company. Timo is a good man, but Apple Inc. is bigger than any one person now. It will seek to devour our technology dollars more and more as it ages.

    This is not your father’s Apple.




  • How could these be 2013 Mac Pros in recall if manufactured in 2015?




    • Hi, Paul. Apple identifies the cylindrical Mac Pro as the Late 2013 model. That was the year the new design was first introduced. Even Mac Pro models that are manufactured in 2016 are referred to as Late 2013 models as of now. This admittedly can be a bit confusing.