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Tag Archives: customer service

We’re so dedicated, even our shipments try their hardest.

In the three years that I have been an OWC Customer Service Representative, I have seen many... unusual... situations. I’ve heard about things like dogs eating hard drives, ex-spouses holding packages hostage and people backing their cars over their computers...

More love for The OWC Difference.

We talk about “The OWC Difference” a lot. Part of that is providing high-quality products like the our award-winning external storage solutions, our high-quality memory, and our highly-praised Mercury Extreme SSDs. The other—more important—part is our commitment to customer service....

A Matter of Trust

You can buy products from a variety of sites across the Net; but often you have to blindly trust that the company will honor the warranty, provide timely customer service, or replace problem products. Often, friends are your trusted vendor...

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